Ordering Information

When shopping online, customers will need to register on the website. All ordering is completed at the website “checkout” stand. See “Special Orders & International Orders” section for additional information.

Online Catalog

All items listed on the website are subject to availability and all prices listed may change at any time without notice.

Methods of Payment

Acceptable methods of payment for online shopping are: Credit Card, through PayPal checkout process. Check or money orders (in USD, drawn on a US bank account) for orders placed only by direct e-mail using Contact Frescoshop form. All orders will be shipped on a pre-payment basis only. No C.O.D. orders or open accounts are available.

Shipping

All domestic shipments will be sent via UPS Ground Service. Overnight, 2nd Day Air, and 3 Day Select shipping are available, and can be chosen during the checkout process for the posted charges.  You will receive an e-mail confirmation and order status after “check-out” has been completed.

Shipping Charges

We ship UPS. All domestic shipping charges will be automatically calculated based on Real-Time UPS rates and added to your order total at checkout.

Special Orders & International Orders

Orders for custom-built and non-inventory items must be made and arranged in advance. Please contact us with any questions and requests via our Contact Frescoshop form.

International orders must be approved in advance by e-mail confirmation.

Returns

Returns may be made within 30 days of the invoice date on unopened and unused items only. Books and videotapes cannot be returned. Contact The Fresco Shop in advance regarding any merchandise returns. Please send all returns via prepaid UPS.

Please contact us immediately on receipt of any damaged or incorrect item deliveries. The Fresco Shop will make arrangements for pick-up.